Amy Gnojek, David Miller, Jim Bradford, Sarah Weatherred and Steve Vardaman

EDWARDS, Colo.—June 4, 2021—On May 26, the Central Mountains Regional Emergency Medical Trauma Advisory Council (CMRETAC) awarded Eagle County Paramedic Services with two awards: Community Paramedic David Miller was awarded the Community Focused Award and the agency received the EMS Agency of the Year Award. 

“We’re incredibly honored to receive these awards from CMRETAC,” said Jim Bradford, CEO and COO of Eagle County Paramedic Services. “This past year was a difficult one for everyone and it means so much to be recognized by our peers in the region. Our success working through the pandemic was part of a larger effort by all medical providers in Eagle County. We are grateful for the support of our partners during this time.

“We’re also proud that David Miller was recognized,” Bradford continued. “His work as a Community Paramedic and with the NARCAN in the homes program is laudable.”

CMRETAC is a 501(c)(3) organization that is authorized and funded by state statute to provide a coordinated approach to emergency medical and trauma care in the region. The group works with 17 different agencies and services 6,882 miles (almost the size of New Jersey) in the mountainous continental divide area of Colorado including the counties of Chaffee, Eagle, Lake, Park, Pitkin and Summit. 

“We are so proud of the emergency and trauma care that is provided in our region and thrilled to announce the inaugural CMRETAC Awards winners,” said Sarah Weatherred, executive director of the CMRETAC. “This year, more than any other year, providers have gone above and beyond to ensure quality care for the residents and visitors of our region. 

“Eagle County Paramedics Services is being recognized for the incredible community and region-wide impact they made during the COVID-19 pandemic. They took a forward thinking, creative approach to support patients’ physical and mental health needs, and should be commended for their efforts. David Miller, Community Paramedic, received the Community-Focused Professional award. In partnership with Eagle Valley Behavioral Health, he was instrumental in launching a new program that helps prevent opioid overdose and death with the use of naloxone in the home.” 

The Annual Awards consist of six categories; nominations are taken from across the region in the spring of each year and awards are presented at the May CMRETAC board meeting. Weatherred presented the awards to EC Paramedics on Friday, June 4.  

About Eagle County Paramedic Services

Eagle County Paramedic Services (ECPS) operates ambulances using five stations from Gypsum to Vail with as many 14 ambulances providing 24-7, 365-day coverage. In 2020, the Paramedic Services answered more than 4200 calls from Vail Pass to Hanging Lake and treated more than 600 patients in their homes through the Community Paramedics programs. ECPS transports people having medical emergencies, conducts community health services to underserved people in Eagle County and also conducts education and training programs. For more information about the district, visit eaglecountyparamedics.com or call 970-926-5270.

There will be a meeting of the ECPS Board of Directors on Thursday, June 17, 2021 at 8 a.m. Board Members may be in attendance. All others should attend remotely.

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There will be an in-person Executive Session of the ECPS Board of Directors on Thursday, June 10, from 1- 2:30 p.m. MDT at the Edwards Station.

Executive Session Agenda 6-10-21

There will be a meeting of the ECPS Board of Directors on Thursday, May 20, 2021 at 8 a.m. Board Members may be in attendance. All others should attend remotely.

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There will be a meeting of the ECPS Board of Directors on Thursday, April 15, 2021 at 8 a.m. Board Members may be in attendance. All others should attend remotely.

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EDWARDS, Colo.—March 16, 2021—Opioid addiction and overdose has been named a national crisis: In 2019, nearly 50,000 people in the United States died from opioid-involved overdoses. The misuse of and addiction to opioids—including prescription pain relievers, heroin and synthetic opioids such as fentanyl—not only affects public health but also social and economic welfare. However, a new program launched by Eagle County Paramedic Services in partnership with Eagle Valley Behavioral Health and Vail Health hopes to prevent opioid overdoses and death with the use of naloxone in the home. 

“This is a harm reduction initiative,” said David Miller, a community paramedic at EC Paramedics who is spearheading this program. “By distributing naloxone to patients who are abusing or are at risk of abusing opioids, including prescribed opioids after surgery, we’re hoping we can prevent opioid related deaths from overdose. It’s similar to having public access defibrillators in community spaces to assist people experiencing sudden cardiac arrest.”

Additionally, every use of naloxone to treat an opioid overdose is an opportunity for a person with opioid addiction to seek treatment and support, Miller said. 

The likelihood of developing an opioid use disorder depends on many factors, including length of time a person is prescribed to take opioids for acute pain and length of time that person continues taking opioids (whether as prescribed, or misused) as well as social determinants of health.

“Because of our roles as Community Paramedics, we can help patients navigate through treatment options and we have the ability to follow up with patients and support them while they find the right short or long term treatment options,” Miller said. “As Community Paramedics, we also evaluate social determinants of health that impact addiction and substance use disorder. This allows us to get a better understanding of the whole patient and their unique and individual needs.”

Naloxone (the generic name for NARCAN®) can be administered as a nasal spray in a prefilled, needle-free device that requires no assembly. Since it’s easy to administer, patients can have the medicine on-hand when they or their loved ones need it. This medication will be available to patients at risk of opioid overdose because of opioid use disorder, or to patients being prescribed opioids for acute or chronic pain. 

This initiative to provide naloxone to patients is occurring nation-wide. However, EC Paramedics is the only EMS service outside of Metro Denver taking part. 

In addition to this program, Miller said there’s also a push locally and nationally to better educate healthcare providers on prescribing opiates. 

“As a community, we’re taking this seriously,” Miller said. “Ambulances already carry NARCAN– our goal here is harm reduction before it gets to the point of needing an ambulance. But there’s also the need for stigma reduction. Since this program was launched a few weeks ago, it’s now out in the valley. Maybe now we can start talking about it and get people help.” 

# # # 

About Eagle County Paramedic Services

Eagle County Paramedic Services (ECPS) operates ambulances using five stations from Gypsum to Vail, with up to 14 ambulances providing 24-7, 365-day coverage. Last year, the Paramedic Services answered 5,900 calls from Vail Pass to Hanging Lake. ECPS transports people having medical emergencies, conducts community health services to underserved people in Eagle County and also conducts education and training programs. For more information about the district, visit eaglecountyparamedics.com or call 970-926-5270.

There will be a meeting of the ECPS Board of Directors on Thursday, Jan. 21, 2021 at 8 a.m. The Board retreat will immediately follow from 9 a.m. – noon.

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There will be an emergency meeting of the ECPS Board of Directors on Sunday, Dec. 13 at 8:30 a.m. MST.

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REQUEST FOR PROPOSALS (RFP)

ISSUE DATE: NOVEMBER 23, 2020

TITLE: COMMUNITY HEALTH AND NAVIGATION ELECTRONIC MEDICAL RECORD SYSTEM

I. PROJECT DESCRIPTION

Eagle County Paramedic Services (ECPS) is accepting proposals from interested vendors for the implementation and maintenance of an Electronic Medical Record System (EMR) for our Community Health (Community Paramedicine) and Behavioral Health Navigation programs starting on January 1, 2021 as an annual agreement for three (3) years. At the District’s sole discretion, the contract may be extended for not more than two (2) one-year periods. The deadline for submitting a proposal is December 18, 2020 at 5 p.m. MST. Proposals must be submitted in PDF format to Kevin Creek, kcreek@ecparamedics.com by deadline. Late or incomplete transmittals will not be accepted or referred back to the submitter.

II. RFP PACKAGE CONTENTS

A. This RFP package includes:

  • Sections I through X hereof
  • Questionnaire
  • Acknowledgment

B. If a proposer discovers any ambiguity, conflict, discrepancy, omission, or other error in the RFP, the proposer must immediately notify the District of such error and request modification or clarification. Modifications or clarifications will be emailed to all interested applicants on or before 2 p.m. on Dec. 7, 2020.

C. Questions must be submitted in writing to Kevin Creek, kcreek@ecparamedics.com, no later than 2 p.m. MST on Friday, December 4, 2020.

III. BACKGROUND INFORMATION

A. ECPS is a statutory Title 32 Special District with about 75 full-time equivalent positions and revenues of more than $13 million. The facilities are located in several buildings throughout the county to serve a population of approximately 55,000 in the Central Rocky Mountain region of the Colorado Rockies.

B. The District maintains a robust and extensive Community Paramedic (CP) program that has been in existence over 10 years. Currently, the District uses ESO and an Excel spreadsheet for documentation and data tracking for patient encounters. The CP program responds to 750 – 1000 calls for service every year and is expected to increase during ET3 Model Deployment. The Behavioral Health Navigation program is 9 months old and requires extensive management and a longitudinal record that can be shared with many providers in the community. Currently, this is managed through a home-built system.

C. The District receives its funding via a mill levy, patient billing, and other sources of income such as grants, investment income, and special ownership tax revenues.

D. The District is governed by an elected five (5) member board of directors and serves as the only Health Service District in Eagle County providing Paramedic Services.

IV. CORE PRODUCT FEATURES AND CAPABILITIES

Core Product Features and Capabilities will be included in the contract.

1.         Customizable off-the-shelf (COTS) product

2.         Electronic Medical Record (EMR) as a longitudinal record

3.         Hospital record integration or integration with health information exchange

4.         Integration with ESO for common patient look-up

5.         Quality Assurance (QA) / Quality Improvement (QI) Monitoring

6.         Billing integration

7.         Data Analytics and Reporting Tool (sophisticated / advanced)

  • a.         Ability to perform keyword searches in narratives
  • b.         Ability to convert one-to many fields to separate columns instead of becoming multiple rows of data for the same patient
  • c.         Ability to export raw data quickly and easily into a delimited file that can be read by statistical software (e.g. SPSS, SAS, Tableau)
  • d.         Ability to export reports into common file formats (e.g. xls, csv, pdf)
  • e.         Ability to export every field into one of the described formats

8.         Cloud-based server with redundant US only servers

9.         Web-based system with Offline capability

10.       PC, tablet, and smart-phone compatible

11.       Runs on Windows, Mac, Android, and iOS

12.       System and Server Setup

13.       Administrator, Internal and External End-User Training

14.       Ongoing Technical Support and System Maintenance

ANCILLARY PRODUCT FEATURES AND CAPABILITIES

1.         NEMSIS v3.4 Compliant Software or willing to pursue if NEMSIS standard is applied to Community Paramedic programs in the future.

2.         NEMSIS v3.5 Compliance actively being pursued or willing to pursue if NEMSIS standard is applied to Community Paramedic programs in the future.

3.         Computer Aided Dispatch (CAD) integration

4.         Live audio recording/dictation/speech-to-text

5.         Integration with mobile technologies (e.g. smartwatch integration)

6.         Integration with medical devices (e.g. cardiac monitor, vital signs monitor, etc.)

Offeror’s proposal must explain their abilities to meet the identified core and ancillary products fully, partially, or not at all.

V.         FUNCTIONAL AND TECHNICAL REQUIREMENTS:

Offerors are to indicate their capability of fulfilling each requirement listed in EXHIBIT D.

VI.        PROPOSAL PREPARATION AND SUBMISSION INSTRUCTIONS:

RFP RESPONSE:

To be considered for selection, Offerors must submit a complete response to this RFP. One (1) copy of each proposal shall be submitted in accordance with instructions on the first page of this RFP, by email.

Offerors that submit a proposal which contains Proprietary and/or Confidential information must also submit one (1) copy in which Proprietary and/or Confidential information is REDACTED. Submit one (1) PDF file containing the REDACTED file and one (1) containing a copy of the proposal (flash drives will not be accepted). Designating the Purpose, Scope, Specifications, Terms and Conditions, Price and/or anything other than specific data, figures, and/or paragraphs that constitute trade secret or proprietary information as Proprietary and/or Confidential is not acceptable.

VII. TIMELINE

A. Dates provided are best estimates and subject to change as required.

RFP Documents Available Friday, November 23, 2020.

Written Questions Deadline Friday, December 4, 2020 at 2 p.m.

Written Answers Provided Friday, December 11, 2020 at 2 p.m.

PROPOSALS DUE Friday, December 18, 2020 at 5 p.m.

Contract Term Begins January 1, 2021

Implementation, Deployment and Training of COTS EMR March 1, 2021

VIII. QUALIFICATIONS

A. The firm must be able to demonstrate financial stability by submitting financials for the past year.

B. The firm must agree to comply with Colorado Revised Statutes (CRS) 8-17.5-101, et seq. which prohibits the use of illegal alien labor on public contracts and requires participation in either e-verify or other employee verification service.

C. Prior to commencing work, the awarded firm must provide evidence of insurance, as described in Section IX, Indemnification, Insurance, and Warranty.

D. Prior to commencing work, all members of the audit team shall attend certification training for the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The training is provided by ECPS at no charge. In lieu of training, the awarded firm may provide evidence of current HIPAA certification for all members of the audit team, and the District, at its sole discretion, will be the judge of its acceptability or non-acceptability.

E. Prior to commencing work, the awarded firm must execute a Business Associate Agreement.

F. Vendor or Principles shall be checked against the OIG website for exclusions from the Medicare and Medicaid programs.

IX. AWARD PROCESS AND SELECTION CRITERIA

A. Contract award will be made on the determination of value and in the best interest of ECPS, based on evaluation criteria outlined below. In reviewing the proposals, Cost 35% (35 maximum points)

Adherence to specifications 25% (25 maximum points)

C. Up to three (3) finalists may be selected to interview on-site or remote demonstration of products. Costs incurred for travel, food, lodging and demonstration purposes will be the sole responsibility of the finalists.

D. The selected firm will be given the first right to negotiate an agreement acceptable to the District. In the event that an agreement satisfactory to the District cannot be reached, the District may enter into contract negotiations with one or more of the remaining qualified firms.

E. It is anticipated that award will be made within three (3) weeks after proposal deadline, or if interviews are conducted, within three (3) weeks of completion of interviews. Award will take place during a regularly scheduled meeting of the Board of Directors (BOD). BOD meetings are open to the public and are advertised on the ECPS website at www.eaglecountyparamedics.com. In addition, all proposers will be notified by email.

F. Upon award, a contract will be issued to the successful proposer. Work shall commence only after review and acceptance of all contract documents (including insurance certificates) by ECPS.

X. ADDITIONAL CONSIDERATIONS

A. Proposals must be guaranteed through December 31, 2020.

B. Proposals must be in compliance with all RFP requirements. Failure to do so may result in disqualification.

C. All proposal material submitted shall become the property of ECPS and shall not be returned. Redacted proposals will be available for public viewing. Redacted proposals will remove all drawings, graphs, images and pricing information.

D. Any information contained within the proposal that is proprietary in nature or protected by copyright, trademark, or other intellectual property law should be clearly identified for nondisclosure purposes.

XI. INDEMNIFICATION, INSURANCE AND WARRANTY

The following will be required of the awarded firm:

A. Indemnification. The firm must agree to hold harmless ECPS, its elected officials, officers and employees from any claims as a result of the awarded firm’s negligence.

B. Insurance. The firm must purchase and maintain, at its own cost, primary insurance(s) with the minimum coverage limits described below. Insurance(s) must be with insurers and formats acceptable to ECPS, covering all premises and operations, and in force from the beginning of the project through the warranty period. The Consultant(s) will be responsible for any deductible losses required in its insurance(s).

Commercial General Liability

  • combined single limits of one million dollars ($1,000,000) each occurrence
  • one million dollars ($1,000,000) aggregate

Coverage must include bodily injury, broad form property damage (including completed operations), personal injury (including coverage for contractual and employee acts), blanket contractual, independent contractors, products and completed operations. The policy must also contain a provision for severability of interests. ECPS, its elected officials, officers and employees must be named on the certificate as additional insured.

Professional Liability

  • one million dollars ($1,000,000) each occurrence
  • one million dollars ($1,000,000) aggregate

Employer’s Liability Insurance

  • six hundred thousand dollars ($600,000) each accident
  • six hundred thousand dollars ($600,000) disease – policy limit
  • six hundred thousand dollars ($600,000) disease
  • ECPS, its elected officials, officers, and employees must be named on the certificate as additional insured.

Worker’s Compensation (Evidence of qualified self-insured status may be substituted)

  • in an amount according to applicable laws for Consultant’s employees

Comprehensive Automobile Liability – bodily injury and property damage

  • combined single limits of six hundred thousand dollars ($600,000) each occurrence
  • six hundred thousand dollars ($600,000) aggregate

Automobile coverage shall be for each owned, non-owned or hired Consultant vehicle (including employee-owned vehicles) used for the project and shall also contain a provision for severability of interests. ECPS, its officials and employees must be named on the certificate as additional insured.

C. Certificates of insurance must be received and approved by ECPS prior to the beginning of services. Certificate(s) must identify the project and indicate that cancellation, termination or material change to the policy will not occur without 30 days prior written notice to the District. If asked, the Consultant must provide a certified copy of any policy and/or endorsement. Should the Consultant fail to purchase or maintain insurance(s) as required, the District may either terminate the contract or purchase the required insurance and recover the cost from the Consultant.

D. Warranty. The Consultant must warrant that the work will be performed in a professional manner in accordance with County, State, and Federal standards applicable to the project.

XII. PROPOSAL CONTENT / SUBMISSION INSTRUCTIONS

A. Minimum proposal content is as follows:

Proposals should be as thorough and detailed as possible so that the District may properly evaluate your capabilities to provide the required goods/services.

Completeness of Proposal

Offeror should display a thorough understanding of the requirements, familiarity with the content of this proposal, submittal of all required documentation and the overall quality of response.

Offerors are required to submit the following as a complete proposal:

1.         Return the RFP cover sheet and all addenda acknowledgments, if any, signed and filled out as required.

2.         The following Exhibits must be submitted with the proposal, along with any accompanying documentation:

EXHIBIT A – Proposed Plan and Methodology – Free form to include documentation and full understanding of the needs of this RFP.

EXHIBIT B – References – Provide 3 References from other organizations of similar size, scope and type of service in Community Paramedicine and Patient Navigation.

EXHIBIT C – Pricing Schedule – Basis for pricing and any exclusions.

EXHIBIT D – Functional and Technical Requirements – See form

EXHIBIT D – Functional and Technical Requirements

RequirementDescriptionResponse
MandatoryCustomizable off-the-shelf (COTS) product 
MandatoryElectronic Medical Record (EMR) as a longitudinal record 
MandatoryHospital record integration or integration with health information exchange 
MandatoryIntegration with ESO for common patient look-up 
MandatoryQuality Assurance (QA) / Quality Improvement (QI) Monitoring 
MandatoryBilling integration 
MandatoryData Analytics and Reporting Tool (sophisticated / advanced) 
MandatoryAbility to perform keyword searches in narratives 
MandatoryAbility to convert one-to many fields to separate columns instead of becoming multiple rows of data for the same patient 
MandatoryAbility to export raw data quickly and easily into a delimited file that can be read by statistical software (e.g. SPSS, SAS, Tableau) 
MandatoryAbility to export reports into common file formats (e.g. xls, csv, pdf) 
MandatoryAbility to export every field into one of the described formats 
MandatoryCloud-based server with redundant US only servers 
MandatoryWeb-based system with Offline capability 
MandatoryPC, tablet, and smart-phone compatible 
MandatoryRuns on Windows, Mac, Android, and iOS 
MandatorySystem and Server Setup 
MandatoryAdministrator, Internal and External End-User Training 
MandatoryOngoing Technical Support and System Maintenance 
OptionalNEMSIS v3.4 Compliant Software or willing to pursue if NEMSIS standard is applied to Community Paramedic programs in the future. 
OptionalNEMSIS v3.5 Compliance actively being pursued or willing to pursue if NEMSIS standard is applied to Community Paramedic programs in the future. 
OptionalComputer Aided Dispatch (CAD) integration 
OptionalLive audio recording/dictation/speech-to-text 
OptionalIntegration with mobile technologies (e.g. smart watch integration) 
OptionalIntegration with medical devices (e.g. cardiac monitor, vital signs monitor, etc.) 

EDWARDS, Colo.—Nov. 10, 2020—On Nov. 3, OUTSIDE magazine released its list of 50 Top Places to Work 2020. Edwards-based Eagle County Paramedic Services (ECPS) ranked #35 on this list of companies from around the country; it was also the only health care provider on the list. 

“We’re honored to be included on this list of companies that create great workplaces for employees,” said Amy Gnojek, CEO and CFO of Eagle County Paramedic Services. “Our mission is to provide skilled, professional and compassionate healthcare to our community; we can’t do that without our incredible team of EMS professionals and support staff. They’re what truly make ECPS a great place to work.”

Each year, OUTSIDE recognizes the top 50 companies from across the United States. To make the list, companies from across the country provide a large amount of background information about workplace policies, practices, philosophy, systems and demographics. There’s also a rigorous employee survey process to measure personal experience.

The winning companies are those that value productivity in combination with an active, eco-conscious lifestyle for a fulfilling experience inside and outside the workplace. This is OUTSIDE’s 13th year listing the Best Places to Work.

“ECPS employees not only care about their job but also about their coworkers, which makes it a special place to work. I also love getting off my shift and going hiking, fly-fishing, skiing, etc. It’s a really active place to work filled with active people,” said one employee in response to “what makes it great” on the ECPS entry. 

This is the first year ECPS has been recognized by OUTSIDE’s Best Places to Work. The only health care provider named to the list this year, Eagle County Paramedic Services operates ambulances using five stations from Gypsum to Vail with as many as 13 ambulances providing 24-7, 365-day coverage. Last year, ECPS answered 5,900 calls from Vail Pass to Glenwood Canyon. ECPS treats and transports people having medical emergencies, conducts community health services to underserved people in Eagle County and also conducts education and training programs.

In addition to traditional benefits like health and wellness coverage, ECPS staff enjoy a variety of benefits including generous paid time off; employer retirement matching contributions; FIR (financial, insurance, and recreation) benefit to be used toward reimbursement for ski, golf, gym and other fitness/recreation passes; employee gatherings and other perks.